Freight

Transportation and handling charges on all goods are prepaid by RCI, and billed back to the customer, unless otherwise specified.  Free freight will apply on all orders of CDN $5000.00 or US $4000.00 net or more per purchase order within Canada/continental USA repectively, unless otherwise specified. Carrier to be selected by RCI; air freight and other requested shipments will be at the expense of the customer. Handling is added to freight.

Product Changes

RCI reserves the right to discontinue models and/or make changes at anytime in materials, parts, components, specification, etc., without notice and without incurring any obligations on models built prior to the change.

Shortages

A written claim for shortages must be made within 10 days after receipt of the order.

Templates

Templates are available for all standard products, special templates and wiring diagrams for custom orders are available upon request for a minimal fee.

Defective Products

Products that are defective from defects in any material and/or workmanship will be replaced by the factory upon verification by a local representative or the technical department at RCI. All returns must be issued a return authorization number prior to being sent back to our facility. Returns can be done immediately or periodically, depending on the urgency. They will be addressed promptly. Warranty information is available upon request for individual products .

Returned Goods

Any defects or errors for which RCI is responsible for will be promptly rectified. Returned goods will not be accepted without prior approval and a return authorization number, which must appear on all documentation relating to the returned merchandise. The original invoice number and purchase order number is required for all returns. All returns must be shipped with freight prepaid. Returned goods are subject to a minimum restocking charge of 15%. There may be additional charges to replace any abused or misused parts or components to restore the product to its original or saleable condition. Time limit for returning merchandise is 30 days after authorization, unless otherwise stated.

Special Order Returns

Returns of  "Special Orders" will not be authorized.

Cancelled Orders

Cancelled orders are subject to a cancellation charge. Cancellation will not be accepted of goods that are not regular stock items, such as special orders.

Damage Claims

Title passes to the customer upon delivery to the carrier. Loss and damage claims must be filed with the carrier by the customer. Disputes with the carrier do not alter our payment terms and are the responsibility of the customer.

Credit Balance

Any resulting credit balance on a customer's account for returns or any reason other than RCl's error, must be used as a credit against future purchases. Checks will not be issued to pay off a credit balance, other than due to RCI's error.